Privacy Policy RWC77 – Personal Data Protection Malaysian Members

1 Information We Collect

In operating the rwc77 platform and delivering the best service to our members, we collect several categories of personal information. We only collect what is strictly necessary for the stated purposes — nothing more.

Personal Identity Information:

• Full name as it appears on your official identity document.
• Date of birth for age verification purposes (18 years and above).
• Identity card number (MyKad) or passport number for the KYC process.
• Full current residential address.
• A selfie or supporting document submitted during the identity verification process.

Contact Information:

• Active email address used at the time of registration.
• Mobile phone number registered in your name.

Financial Information:

• Bank account number or e-wallet details for deposit and withdrawal processing.
• Records of deposit and withdrawal transactions made through the platform.
• Debit or credit card details where that payment method is used (processed through a secure payment gateway and not stored directly by rwc77).

Platform Activity Information:

• Game history, betting and wagering records, and results within the rwc77 platform.
• Bonus and promotion usage records.
• Login and logout time logs.
• Device and browser information used to access the platform.

2 How We Collect Data

Rwc77 collects member personal information through several different channels. Understanding how data is collected helps you make more informed decisions about the information you share with us.

• Account Registration — Information you enter directly when creating a new account at rwc77.
• KYC Process — Identity verification documents you upload during the standard account verification process.
• Financial Transactions — Information transmitted automatically when you make a deposit or withdrawal.
• Platform Usage — Data automatically generated while you play, browse, or interact with features on the rwc77 platform.
• Device & Connection — Technical information such as IP address, device type, operating system, and web browser, collected automatically via cookie technology.
• Support Communications — Information you provide when contacting the rwc77 customer support team via live chat or email.

3 Data Usage Purpose

All information collected by rwc77 is used for clear and legitimate purposes. We do not use your data for purposes unrelated to the provision of platform services without first obtaining your separate consent.

The primary purposes for which rwc77 uses your personal data are as follows:

• Processing account registration and verifying your identity through the required KYC process.
• Processing deposit and withdrawal transactions securely and in a timely manner.
• Operating and maintaining your gaming account on the rwc77 platform.
• Detecting and preventing fraud, money laundering, and other unlawful activities.
• Complying with applicable legal requirements, regulatory obligations, and court orders.
• Providing customer support and resolving any enquiries or complaints you submit.
• Sending account-related communications such as transaction confirmations and security notifications.
• Improving the platform, analysing usage patterns, and developing better new features.
• Sending promotional offers and bonuses — only if you have consented to receive marketing communications.

4 Data Type & Purpose of Use

The table below provides a clear and concise overview of the relationship between the types of data we collect and their purposes on the rwc77 platform:

5 Data Sharing with Third Parties

Rwc77 understands that member trust is our most valuable asset. We therefore manage the sharing of personal data with great care and responsibility. Your data is never sold or provided to third parties for their own marketing purposes.

However, there are certain situations where we need to share data with trusted parties to ensure the platform operates properly:

• Payment Gateway Providers — To securely process your deposit and withdrawal transactions. These providers are bound by strict confidentiality agreements.
• KYC Service Providers — To verify your identity documents for regulatory compliance requirements.
• Game Providers — Minimum information required to manage your gaming session with licensed game providers.
• Legal Authorities — When required by law, court order, or a competent regulatory authority.
• Technology Service Providers — IT infrastructure and cybersecurity providers bound by robust confidentiality agreements.

6 Data Security

Rwc77 continuously invests in digital security infrastructure to ensure member personal data is always protected against cyber threats, unauthorised access, and data breaches. Key security measures we have in place include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols — no sensitive data is transmitted in plain text.
• Encryption at rest for all sensitive records in the rwc77 database.
• Strict role-based access controls — rwc77 staff can only access data required for their specific duties.
• Periodic security audits by independent third parties to identify and address system vulnerabilities.
• Intrusion detection systems (IDS) and 24/7 threat monitoring across all infrastructure layers.
• Two-factor authentication (2FA) is available for member accounts as an additional layer of security.
• Regular security training and privacy awareness sessions for all staff who handle member data.

7 Data Retention Period

Rwc77 does not retain your personal data longer than is necessary for the original purpose of collection or to comply with relevant legal obligations. Once the retention period expires, data will be securely deleted or anonymised.

As a general guideline, your data will be retained for as long as:

• Your rwc77 account remains active and you continue to use the platform.
• Required to provide the service you have requested or have previously requested.
• Required to comply with applicable legal, regulatory, or accounting obligations.
• Required to resolve disputes or enforce agreements with you.

For the specific retention period applicable to each data category, please refer to the table in Section 4 above. If you close your rwc77 account, certain data may still be retained for a specified period as required under Malaysian law, particularly financial and KYC records.

8 Your Rights as a Data Subject

As a rwc77 member and data subject under applicable data protection laws, you have the following important rights regarding your personal information. We respect and facilitate the exercise of each of these rights:

9 Cookies & Tracking Technologies

The rwc77 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns. Cookies are small text files stored on your device when you browse our platform.

Types of cookies used by rwc77:

• Essential Cookies — Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Collects information about how you use the platform (pages visited, time spent) to help us improve the user experience.
• Functional Cookies — Saves your preferences such as language, display settings, and game choices so you do not need to reset them each time you log in.
• Security Cookies — Used to detect suspicious activity, prevent unauthorised access, and protect your account from security threats.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the rwc77 platform and your gaming experience.

10 Changes to the Privacy Policy

Rwc77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform service improvements. The "Last Updated" date at the top of this page will always reflect the latest version in effect.

When we make significant changes to this Privacy Policy, we will:

• Displaying clear notifications on the rwc77 platform regarding such updates.
• Sending notification emails to registered members when changes materially affect how we use your data.
• Providing reasonable notice before changes take effect, unless an immediate change is required by law.

Continued use of the rwc77 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated terms. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding the rwc77 Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our Data Privacy Officer (DPO) team is ready to assist.

You can reach us via:

• Live Chat Platform — The fastest way to get an immediate response, available 24 hours a day, 7 days a week.
• Support Email — [email protected] (responded to within 1–3 business days for privacy-related enquiries).

When submitting a privacy-related enquiry, please clearly state your account username and the nature of your request so we can process it efficiently. Identity verification may be required before any personal data is disclosed or modified.